Privacy Policy

Effective Date:

1 August 2025

Introduction

ScalpEase Ltd is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, and store your personal data.

1. Information We Collect

We may collect and process the following data:

• Your name, contact details (phone number, email address)
• Booking details (date, time, treatment type)
• Your responses to booking questions, including:
  • Confirmation of being 18 years or older
  • Preference for oil or oil-free treatments
  • Health conditions or relevant medical history
  • Allergies or sensitivities
• Payment and transaction information
• Any communications you send to us
• CCTV footage within the premises (see below)

2. CCTV Monitoring

For the safety of our clients, staff, and property, CCTV operates in public areas of the salon. Footage is used strictly for security purposes and stored securely. We do not use CCTV in any private treatment areas.

3. How We Use Your Information

We use your data to:

• Manage your bookings and appointments
• Provide safe and tailored treatments
• Respond to queries and customer service requests
• Process payments
• Improve our services and client experience
• Fulfil any legal or regulatory obligations

4. Sharing Your Data

We do not sell or share your personal information with third parties except:

• As required by law or regulatory authorities
• With trusted service providers for essential operations (e.g. payment processors)

5. Your Rights

You have the right to:

• Access and update your personal data
• Request erasure of your data
• Object to processing or request data portability

To exercise your rights, email us at: scalpease05@gmail.com

6. Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by law.

7. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

8. Contact Us

ScalpEase Ltd
10 Market Street
Atherstone
CV9 1ET
Email: scalpease05@gmail.com