Terms & Conditions

Effective Date: 06/07/2025

Business Address: 10 Market Street, Atherstone, CV9 1ET

Website: www.scalpease.co.uk

Email: scalpease05@gmail.com

1. Appointment Policy

- All appointments must be booked in advance, either online or in person.

- Please arrive 5–10 minutes early to ensure your treatment can begin on time.

- Appointments may be cancelled if clients arrive more than 10 minutes late, to avoid disruption to subsequent bookings.

2. Cancellation & Rescheduling

- Clients must provide a minimum of 2 hours' notice to cancel or reschedule appointments.

- Repeated no-shows or late cancellations may result in future booking restrictions.

- As we do not accept advance payments, there are currently no cancellation fees.

3. Health & Safety

- Our treatments are designed for relaxation and general wellbeing. They are not intended to diagnose, treat, or cure any medical conditions.

- It is your responsibility to inform us of any health concerns prior to your appointment, including but not limited to:

• Recent surgery (especially on the head, neck, spine, or back)
• Skin conditions (eczema, psoriasis, dermatitis, fungal infections, etc.)
• Scalp wounds, infections, or irritation
• Blood pressure irregularities
• Epilepsy or seizure disorders
• Dizziness, vertigo, or fainting spells
• Sensitivities or allergies (including to oils)
• Recent hair transplants
• Active infections (sinus, flu, or contagious illnesses)
• Pregnancy (any trimester)
• Migraines or chronic headaches
• Cancer, chemotherapy, or radiation
• Any other condition that may affect treatment suitability

- If uncertain, consult your GP before booking.

- Disclosure allows us to adapt or reschedule your treatment for your safety.

- ScalpEase reserves the right to refuse or modify treatment based on disclosed conditions or visible symptoms.

4. Hygiene & Safety

- Clients must arrive with clean hair and scalp (washed within the past 24 hours).

- Services may be refused if lice, infections, or hygiene concerns are present.

- All tools and treatment areas are sanitised between clients in line with UK health guidelines.

5. Products & Allergies

- We use a range of carrier and essential oils. If you have any allergies or sensitivities, please inform us when booking.

- An oil-free option is available on request.

- ScalpEase is not liable for adverse reactions resulting from undisclosed allergies or conditions.

6. Behaviour & Conduct

- A calm and respectful environment is maintained at all times.

- Abusive, threatening, or inappropriate behaviour will result in immediate termination of the session and may result in a permanent ban.

7. Blue Light Card Discount

- A 5% discount is available to verified Blue Light Card holders upon presentation of valid ID at the time of appointment.

- This discount applies only to the cardholder and cannot be transferred or combined with other offers.

8. Wellness Product Sales & Returns

- We offer wellness and self-care products for sale in-store.

- Returns are accepted within 30 days if the item is:

• Unopened
• In original condition
• Accompanied by the original receipt

- Opened, damaged, or used items cannot be returned due to hygiene regulations.

9. Refunds & Complaints

- Since we do not collect prepayments, refunds are not applicable.

- If you are dissatisfied with any aspect of your service, please inform us immediately.

- Formal complaints must be submitted by email within 7 days of your appointment. We aim to respond within 5 business days.

10. Privacy & Data Protection

- We comply with the UK GDPR and the Data Protection Act 2018.

- Your personal data is used solely for appointment management and communication.

- We do not share your information with third parties without your express consent.

- You may request access to or deletion of your data at any time.

11. Governing Law

- These Terms & Conditions are governed by the laws of England and Wales.

- Any disputes will be resolved under the jurisdiction of the English courts.

12. Aftercare Advice

To maximise the benefits of your treatment, we recommend the following:

• Increase your water intake over the next few days
• Reduce caffeine (coffee, tea, cola)
• Avoid alcohol for at least 24 hours
• Minimise smoking
• Make time to relax and rest

You may experience temporary effects as your body begins its self-healing process and eliminates toxins. These may include:

• Frequent urination
• Mild cough or runny nose
• Light rash or skin rebalancing
• Increased perspiration
• Temporary flare-ups of suppressed conditions
• Deep sleep, vivid dreams, or disrupted sleep

These are normal and usually resolve within 24–48 hours. They are positive signs of your body rebalancing.

13. Health Consultation & Disclaimer

Before treatment, clients are required to complete a confidential consultation form regarding current health status and medical history.

By submitting the form, you confirm that:

• You have provided full and accurate health information
• You will update ScalpEase with any changes to your health in future sessions
• You understand that this treatment is not a substitute for medical care
• You accept that mild, short-term reactions may occur as your body adjusts

Important: ScalpEase practitioners do not diagnose illnesses or medical conditions. We recommend consulting a GP if you have any concerns about treatment suitability. All participation in treatments is voluntary.

14. Client Consent

By booking and attending an appointment with ScalpEase, you confirm that:

• You have read and understood these Terms & Conditions
• You have truthfully disclosed all relevant health and allergy information
• You accept treatment at your own discretion and responsibility

15. Eligibility & Walk-In Policy

Walk-In Appointments: We welcome walk-in clients; however, service is subject to availability. To avoid disappointment, we strongly recommend booking in advance online or in person.

Age Restrictions:

• We do not provide services to individuals under the age of 16.
• Clients aged 16 to 17 must be accompanied by a parent or legal guardian during the appointment.
• Proof of age may be requested at the time of booking or appointment.

These policies are in place to ensure client safety and compliance with professional standards.